Overview
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At Epic, we want every client to feel confident when booking with us, which is why our refund_returns Singapore policy is designed to be transparent, fair, and easy to understand. Whether you’re planning a corporate gala, wedding, or private celebration, knowing your options gives you peace of mind from the moment you confirm your event. To be eligible for a refund, the photobooth must be canceled at least 30 days before the actual event date.
To complete your refund, we require a receipt or proof of purchase.
Refunds
If the refunds are approved, then your refund will be processed, and the refund amount will be transfer within 2 weeks upon approval.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@epic.com.sg
Need help?
Contact us at hello@epic.com.sg for questions related to refunds and returns.
Understanding Our Refund and Returns Policy for Events in Singapore
As one of Singapore’s trusted event management and event planning specialists, Epic understands that circumstances can change unexpectedly. From sudden venue issues to unforeseen personal emergencies, we recognise that flexibility matters when it comes to celebrations and corporate functions. Our refund_returns Singapore policy has been carefully crafted to balance fairness for our clients with the operational realities of preparing bespoke events, ensuring that you always know where you stand before signing any agreement with us.
For most event bookings, deposits secure your date and allow us to begin preliminary planning, supplier coordination, and resource allocation. Cancellations made well in advance of your event date typically qualify for partial refunds, while last-minute cancellations may incur higher charges due to non-recoverable costs from third-party vendors, performers, and rental equipment. Returns on physical items such as decor pieces, props, or unused balloon arrangements are assessed on a case-by-case basis, with consideration given to the condition of the items and the timing of the return request. We always encourage clients to review their package details thoroughly and to reach out with any questions before confirming. If you’d like to discuss your booking, modification options, or specific refund concerns, please get in touch with our event team for personalised assistance.
Beyond core event planning, Epic also collaborates with a wide network of trusted partners to deliver complete experiences, including entertainment, catering, and interactive features like a Photo Booth for guests to enjoy. Each partner service may carry its own refund terms, which we outline clearly in your event proposal so there are no surprises. Our commitment is to communicate openly throughout your planning journey, address any issues quickly, and resolve disputes with empathy and professionalism. By choosing Epic for your next Singapore event, you’re not just booking a service, you’re partnering with a team that values trust, accountability, and your overall experience from the first consultation to the final farewell.